Privacy Policy

Let's Ride Alps PRIVACY POLICY

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1. INTRODUCTION

Welcome to our motorcycle tour operator's privacy policy. We are committed to protecting the privacy and security of your personal information. This policy explains how and why we collect and process personal information about you, as well as your rights and choices in relation to your information.

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2. COLLECTION AND USE OF PERSONAL INFORMATION

When you book a tour or interact with us in any way, we may collect and process the following types of personal information:

- Contact Information: Your name, email address, phone number, and mailing address.
- Tour Details: The tour you booked, the dates of your tour, and any special requests or requirements.
- Payment Information: We do not collect or hold your payment information. Payments are handled via Paypal or Stripe. Although payments are processed via our website, our Website provider (Wix) does not collect or hold your payment information.
- Communication: Any emails, messages, or correspondence you send to us, including inquiries, complaints, or feedback.

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We collect this information to provide you with the best possible experience on your motorcycle tour. We may use your information for the following purposes:

- To process your tour booking and send you booking confirmations, invoices, and other necessary information.
- To communicate with you about your tour, including updates, changes, or cancellations.
- To personalize your experience and tailor our services to your preferences and interests.
- To analyze and improve our business operations, including marketing and advertising efforts.
- To fulfill legal and regulatory requirements, such as tax and accounting purposes.

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3. SHARING YOUR INFORMATION

We do not sell or rent your personal information to third parties. However, we may share your information with the following parties:

- Service Providers: We may share your information with third-party service providers that assist us in providing our services, such as tour operators, accommodation providers, and payment processors.
- Legal and Regulatory Authorities: We may share your information with legal and regulatory authorities if required by law or if we believe it is necessary to protect our rights or the rights of others.

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4. DATA SECURITY AND RETENTION

We take the security of your personal information seriously. We use appropriate technical and organizational measures to protect your information from unauthorized access, use, disclosure, or destruction.

We retain your information for as long as necessary to fulfill the purposes outlined in this policy. This may include keeping your information for the duration of our legal and regulatory obligations or for the duration of any legal claims.

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5. YOUR RIGHTS AND CHOICES

You have certain rights in relation to your personal information, including:

- Right to Access: You have the right to access your personal information and request a copy of it.
- Right to Rectification: You have the right to correct any inaccuracies in your personal information.
- Right to Erasure: You have the right to request the deletion of your personal information.
- Right to Restriction: You have the right to request the restriction of processing of your personal information.
- Right to Object: You have the right to object to the processing of your personal information for direct marketing or other purposes.
- Right to Data Portability: You have the right to request the transfer of your personal information to another party.

To exercise these rights, please contact us at the contact information provided below.

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6. CONTACT INFORMATION

If you have any questions or concerns about our privacy policy or the way we handle your personal information, please contact us at:

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Let's Ride Alps
Route des Grandes Alpes, Morzine, France
info@letsridealps.com
+33 745 001 075

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We will respond to your inquiry as soon as we can.

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Last updated: 9 July 2024